PURCHASE TERMS

  1. About MADPOSTER
  • The company is based in Norrköping SE870503157601. The company's mailing address is Bravikenvägen 1 j Händelö Norrköping.
  • If you wish to get in touch with us, send an email to support@madposter.se with your inquiry and your contact details, and we will get back to you shortly.
  1. Order
  • Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all the details about products, price, billing, and delivery address.
  • If there is something wrong with the order confirmation, you should immediately contact us via email at support@madposter.se
  1. Delivery
  • Our normal delivery times are 1-4 days. Note! Orders placed on weekends will be shipped no earlier than the following Monday.
  • If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address: support@madposter.se
  1. Prices
  • All prices in the store are stated in SEK and all prices include 25% VAT.
  • We reserve the right for price changes caused by price changes from the supplier, printing errors in the price list, as well as inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
  1. Right of withdrawal
  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you have received a product you have ordered.

    5.1 When exercising your right of withdrawal:
  • You must notify us that you have changed your mind. The message should be sent to us support@madposter.seIn your message, your name, address, email address, order number, and which items the return pertains to must be clearly stated.
  • You should return the products to us immediately and no later than 14 days after the cancellation notice.
  • You are responsible for return shipping, delivery, and sending of the products upon return, therefore the products should be sent well-packaged and in their original packaging.
  • On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the product's original value in the case of used or damaged products.

    5.2 The right of withdrawal does not apply in the case of:
  • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
  • Products that have the character of sealed audio or video recordings and where the seal has been broken by you.
  • Specially manufactured product, which has been tailored specifically for you or has a clear personal touch according to your wishes.
  • Services that have been completed and where you have expressly consented to the service commencing without a right of withdrawal.
  • Goods that can quickly deteriorate, such as food.
  • Single issues of newspapers or magazines.

    For more about the statutory right of withdrawal, see here.
  1. Complaints and grievances
  • We inspect all products before they are sent to you. If the product is still damaged or incorrectly delivered upon arrival, we commit ourselves in accordance with applicable consumer protection legislation to rectify the error free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.

    6.1 How do you proceed with a complaint?
  • Any errors and defects must always be reported to support@madposter.se where you enter your name, your address, email address, order number, and a description of the error.
  • If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
  • We reserve the right to deny a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the case of complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
  1. Limitation of liability
  • We take no responsibility for indirect damages that may arise from the product.
  • We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, reduced or missing delivery from suppliers.
  • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been altered by the respective supplier and other factors beyond our control.
  1. Product information
  • We reserve the right for any typographical errors on this website as well as sold-out products. We do not guarantee that the images accurately represent the exact appearance of the products as there may be some color differences depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.
  1. Information about Cookies
  • According to the law on electronic information, visitors to a website must be informed for privacy reasons that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the website of the Swedish Post and Telecom Authority.
  1. Personal data
  • By shopping at PRINTI, you accept our data protection policy and our processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We never sell or share your information with third parties without legal grounds.
  • PRINTI is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order as well as in instances where you have requested newsletters or promotional offers - to tailor the marketing to your individual needs.
  • The information below is a summary of how we in accordance with data protection regulation (GDPR) stores and processes your data.
  • 10.1 What is a personal data?
    A personal data is any information that can be directly or indirectly attributed to a natural person.
  • 10.2 What information do we store?
    In order to manage your order and respond to questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
  • Your information is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
  • 10.3 Legal basis
    In connection with a purchase, your personal data is processed to fulfill the agreement with you.
    Marketing, campaigns, and similar communications are sent with your consent.
  • 10.4 What information is shared and for what purpose?
    10.4.1 Payment Provider
  • When making a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number will also be saved with the payment provider. The information is stored to facilitate the purchase and to protect the parties against fraud.
    The payment providers (payment services) that we use are: Klarna, Swish.
  • Payment with Klarna. With Klarna, you pay easily and securely. Choose to complete the purchase immediately with VISA, MasterCard, and online banking or pay later by invoice or installment. Read more here: www.klarna.se
  • 10.4.2 Shipping Company
    In order to deliver your orders and complete our agreement, we need to share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and delivery address details. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
    The shipping companies we collaborate with are: Postnord and DHL.
  • 10.4.3 Newsletter
    If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
    We use MailChimp for sending newsletters.
  • 10.5 The right to access
    You have the right to receive an extract of all information that exists about you with us. The extract is delivered electronically in a readable format.
  • 10.6 Right to rectification
    You have the right to ask us to update incorrect information or to supplement information that is incomplete.
  • 10.7 The right to be forgotten
    You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it needs to be retained in order for us to comply with a legal obligation (for example, according to the Accounting Act).
  • 10.8 Responsible for data protection
    PRINTI is responsible for the storage and processing of personal data in the online store and ensures that the regulations are followed.
  • 10.9 How we protect your personal data
    We use industry standards such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.
    We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
  1. Changes to the General Terms and Conditions
  • We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.
  1. Dispute and choice of law
  • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Complaints, see arn.se. For residents in another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow the decisions of ARN or equivalent dispute resolution bodies.
  • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.